Library Staff Development

For more information or to access to any of our training opportunities, please contact Naomi Diebel, Staff Development Coordinator:

Upcoming 2023 Live Training Sessions

Managing Hostile Interactions

Learn proven strategies for managing hostile interactions in a manner that dramatically increases the likelihood of a constructive resolution for both parties. These sessions are held over two 3.5 hour blocks on consecutive days.

  • Fall Session 1: Tuesday, September 12 & Wednesday, September 13. REGISTRATION CLOSED
  • Fall Session 2: Wednesday, October 18 & Thursday, October 19. Registration closes September 27.
  • Fall Session 3: Tuesday, November 21 & Wednesday, November 22. Registration closes October 31.

Foundations of Coaching

This course focuses on the foundations for coaching by understanding what coaching is (and is not), and ways it can apply for leaders and managers. Students begin to build, through theory and practice, some of the key foundational coaching skills, and introduce the GROW coaching model. The focus is on a blend of theory and practice, with extra attention to practicing coaching and receiving a lot of feedback.

The Fall 2023 session is being held over zoom on the following afternoons, 1:00-3:00: Oct 10, Oct 13, Oct 17, Nov 14, Nov 17 and Nov 21 with required practice sessions occurring between October 17 and November 14 Participants must be prepared to take part in all sessions as group work is an essential component of this training. 


ONGOING, Self Paced Training

Ace the 3Rs and Moments of Power Customer Service Training

Offered through the UVic Gustavson School of Business this training is available to all public library staff across BC. These popular courses include informative, actionable content based on easy to follow frameworks that are applicable whether you serve customers or colleagues locally or internationally. After completing a final quiz, you will receive a Certificate of Completion from the University of Victoria’s Gustavson School of Business. 

Homelessness Services Association of BC 

Through our partnership with the Homelessness Services Association of BC, Public Library InterLINK is pleased to provide free access to in person workshops and webinars for library staff.  Topics include substance abuse awareness, work-life balance for front line workers and conflict, communication and listening skills. For a comprehensive list of upcoming training opportunities, please see the calendar:

Indigenous Awareness and Indigenous Relations 

All library staff in BC have access to the Indigenous Awareness and Indigenous Relations training courses offered through the Indigenous Relations Academy.  These courses offer a foundation of knowledge about the historical background of indigenous relations in Canada and students can expect to learn about history, culture and relationships with indigenous people.

Safe Harbour: Respect for all Diversity and Inclusion Workshops

Offered by the Affiliation of Multi-cultural societies and Service Agencies of BC (AMSSA), this workshop will help participants build awareness of diversity, understand the value of diversity and inclusion and address issues of discrimination in the workplace.


Stay Tuned for more opportunities