Managing Hostile Interactions
The Managing Hostile Interactions training equips library staff with practical tools to navigate difficult situations safely and respectfully. In this webinar-workshop hybrid program, participants learn proven strategies for de-escalation that increase the likelihood of a constructive resolution for everyone.
As a participant, you will gain an understanding on how to define hostility and examine its forms and dynamics, identify factors that increase the potential of hostility, explore techniques to effectively confront and set limits on hostile behaviours to enhance personal safety.
Register nowQuick facts
- Online, live training
- Open to all BC public libraries
- Learn more about Managing Hostile Interactions
Program Details
Below are details about Managing Hostile Interactions training, including information on costs, format, eligibility, and more.
Format
Online.
Delivery
Live.
Course Details
The Managing Hostile Interactions training consists of two, 3-hour sessions delivered live via Zoom. Attendance at both sessions is required in order to receive a certificate of completion.
Delivered in a webinar-workshop format this course combines lectures, group discussions, and informative slides. Participants also receive a PDF workbook to follow along during the session and to use as a reference in their work afterwards. This course meets the WorkSafe BC training requirement for violence in the workplace prevention
Eligibility
All BC public libraries through their federations.
Costs
$150
Frequently Asked Questions
Managing Hostile Interactions FAQs
Browse through frequently asked questions to learn more about Managing Hostile Interactions training.
InterLINK typically offers Managing Hostile Interactions 4-6 times a year. The frequency of training dates depends on the demand. We encourage you to sign up as soon as you can for the scheduled dates!
Six hours.
The course consists of two sessions and each session is three hours long.
This course is facilitated by Mario Govorchin. Mario is a certified conflict resolution instructor with over 20 years of experience in the field.
Yes, we accept multiple registrations from library systems and individual branches.
InterLINK provides staff training through libraries or federations. Because of this, we work directly with libraries or federations for billing. We’re not able to invoice individuals.
InterLINK will invoice the appropriate library/federation.
Yes, each participant should use their own device for the best experience.
The Managing Hostile Interactions Zoom link is usually sent to participants about 48 hours in advance of the course start date.
If you haven’t received the Zoom link 24 hours prior to your first training session, please reach out to us directly at alison.brierley@interlinklibraries.ca or via our contact form.
It’s on its way! It may take up to two-four weeks after the course finishes to process and send your certificate of completion. Thank you for your patience.
Please note, you are only eligible to receive a certificate of completion if you attended both training sessions.
Get in Touch
Want to learn more about how InterLINK supports public libraries in British Columbia? Let’s connect.
Explore more InterLINK servicesCONTACT USProfessional Development
Alison Brierley, Strategic Projects Coordinator
