Managing Hostile Interactions – April
Managing Hostile Interactions is a live, online training that aims to equip library staff with the skills to manage confrontational customer interactions.
Event Type
When
April 28 & 29 | 1-4 pm
where
Online
About
The Managing Hostile Interactions training equips library staff with practical tools to navigate difficult situations safely and respectfully.
In this webinar-workshop hybrid program, participants learn proven strategies for de-escalation over the course of two, 3-hour online sessions.
Register Now
Managing Hostile Interactions Registration Form
Use this form to register for Managing Hostile Interactions training on April 28 & 29.
- Registration open to all BC public libraries
-
Costs:
- $150 / person
Learn More:
